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Premium Furniture Protection

Look after your new furniture and flooring with our 5 Year Furniture Protection Care Plan.

Having invested in your new furniture or flooring it is only natural that you will want to keep it looking like new for as long as possible.

Whether you buy a fabric sofa, leather sofa chair, dining table & chairs or new flooring, we have a care plan to suit.

Lenleys 5 Year Care Plan, in association with staingard, covers you against those unfortunate mishaps and gives you peace of mind that you are covered when an accident does spoil the appearance of your furniture.

Wine Spill
Staingard Logo
Leather Master Logo

Fabric Upholstery

Recliner Chairs

Dining & Cabinet Furniture

Beds & Bedroom Furniture

Carpets

Leather Upholstery


How does the care plan work?

Simply follow the care instructions provided with your new items. However if an accident threatens to spoil the appearance of your new furniture or carpets all you have to do is call the dedicated claims and advice line to ensure that the problem is taken care off.


What am I covered for?

Our Sales Consultants will discuss the exact details of what is covered depending on the type of furniture or flooring you have purchased. Essentially our Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your items.

Stains:

  • Acids
  • Bleaches
  • Ink
  • Human & animal bodily fluids
  • Cosmetics
  • Caustics
  • Paints
  • Dyes & Dye transfer from newspaper print, clothing & denim
  • Shoe Polis
  • Corrosives
  • Superglue
  • All food stuff & drink
  • Coffee
  • Ketchup
  • Cola

Accidental Damage:

  • Rips
  • Burns
  • Scuffs
  • Water, liquid or heat marks
  • Scratches
  • Breakage
  • Punctures
  • Pet damage (limited to 3 claims per period of insurance)

Accidental damage means unintended and unexpected damage caused by a sudden and unforeseen event.

Structural Damage:

  • Frame warpage and breakage
  • Peeling of veneered or laminate finishes
  • Broken zips, castors & buttons
  • Lifting or peeling of the hide on leather furniture
  • Bending & breakage of metal parts
  • Failure of recliner mechanisms including electrical motors and components.

How do I make a claim?

All you need to do i call the dedicated claims and advice line on the number provided on your policy document within 7 days of the incident occuring.

A technician will be sent to your home and a mutually convenient time and we’ll take care of the problem, if it is not possible to effect a satisfactory repair or stain removal the damaged items will be replaced at no cost to you.


What isn’t covered?

As with any insurance policy there are exclusions to our care plan cover, a summary is shown below, but depending on the type of cover you have this may change. Our Sales Consultants will go through a full list of exclusions with you prior to your purchase of the Care Plan to ensure that it is right for you.

Exclusions:

  • Commercial use
  • Removal of odours
  • Fading of fabric and materials
  • Deliberate damage
  • Wear and tear
  • Accumulated multiple stains
  • Abuse or neglect
  • Natural characteristics of leather

Lenleys Care Plan is supported by a range of care products designed to help you maintain your furniture in the best possible way. These care kits are provided free of charge when you policy is taken out.

Duo Fabric Kit
Leather Master Maxi-kit
Cabinet Care Kit

In line with the EU Insurance Distribution Directive (01.10.2018), Lenleys takes an ethical approach to the selling of our care policies and understands the importance of ensuring that the policy sold is suitable for the needs of our customers.

The Insurance Product Information Document (IPID) is a document provided by the policy provider detailing the key information relating to our Care Plan. This document can be downloaded here and gives all the key details for the policy.

If you have further questions regarding our Care Plans please call 01227 766655 or drop into our showroom in Canterbury, Kent. Alternatively, click here to enquire via email.