Furniture
Living room, dining room, beds and bedroom furniture
Can i order from outside the uk?
Yes, we have many customers from around Europe and some even further. You will have to arrange a courier to pick up your items, or alternatively pick up your items from the store.
Can i make changes to my order once it has been placed?
The answer to this question is different for each manufacturer. We would advise that within a week of your order being placed, you may be able to make amendments. However, we cannot guarantee this will be the case, due to the nature of made-to-order furniture.
Do you offer bespoke beds and mattress sizes?
Yes, we can create luxury mattresses and beds to custom sizes if required, we can even take measurements and create corner cut outs for a four-poster bed mattress.
Can my mattress be different tensions on each side?
Yes, if you and your partner prefer different surface tensions we can create a mattress that has a different level of firmness on each side.
Do you stock mobility furniture?
Yes, we have a wide range of upholstery and beds that provide lift assistance, to help you get back on your feet with ease and dignity.
interiors Style Studio
Curtains, blinds, awnings, wallpaper, fabrics and paint
I want a new window treatment, what’s the best plan of action?
To ensure we can offer you the very best service we ask that you firstly take a few simple measurements of the area you’d like your new window treatment. Bring these measurements along with any colours, fabrics or inspiration with you to the Interiors Style Studio in our Canterbury store.
One of our experts will be able to walk you through your options, find the perfect match for your space and provide you with some rough estimates of cost. We’ll then arrange a home visit where a member of our team can take accurate measurements and assess the difficulty of the job, from which we can then supply you a full quote.
Do you offer an interior design service?
Yes, we have a small team of designers that can help with everything. Whether you’re redecorating a room, building an extension or even renovating your whole house we can help. Our team can work with you to find the perfect furniture, window treatments, accessories and much more to ensure your space reaches its full potential.
Will you fit the products in my home?
We have a team of professional fitters we have used for many years, who provide a fantastic service. All our fitters are professionally trained and industry experts on the supplier they work with.
Do you offer ready-made curtains?
No, because of our dedication to quality we only offer curtains made specifically to your home.
I want to fit my own curtains is this possible?
Yes, you are welcome to fit your own curtains. You will still be able to take advantage of our free estimation service.
Do you sell electric operated curtains and blinds?
Yes, we have a fantastic range of electric operated blinds and curtains, that link wirelessly and allow you full control. Visit the Interiors Style Studio in Canterbury to see our range of electric operated blinds and curtain tracks.
do you fit curtains purchased from another retailler?
Unfortunately we are only able to fit curtains that have been purchased from our Interiors Style Studio.
flooring Design Studio
Carpets, rugs and LVT
I want new flooring, what’s the best plan of action?
To ensure we find you the best possible flooring for your home, we ask that you first come in to store with a rough idea of measurements for the rooms you wish to work with. You can also bring along colours, fabrics, paints and anything else to help you find a good match.
Our flooring experts can then work with you to find the right product for your space, and give you a rough estimate. From here we can then arrange a home visit for a free accurate measurement and provide you with an exact quote.
Is fitting and underlay included with the cost of my flooring/carpet?
No, like most retailers we include this as a separate cost. It is entirely dependent on your space, size and the intricacy of the fitting.
Can I design my own rug?
Yes, we can help you design your own rug to match your home or your current furniture. You can decide colour, match to a specific fabric and choose pile height and size.
This is a bespoke service, and before planning we suggest first visiting the Flooring Design Studio in our Canterbury store to talk through your plans with one of our experts.
Can anything be done with the left-over carpet after it’s been cut and fitted?
Yes, we offer a binding service to turn your off cuts into floor mats. The service takes between 2 – 3 weeks, and creates a robust beautiful finish to the edges, in your chosen colour. You can have mats of any shape or size to fit your home.
Do i have to be home when the fitters come to install my flooring?
No, you are welcome to leave a key with us in store before your fitting date, or alternatively leave a key with a close neighbour. We can then use this to gain access and begin work, without disrupting your day
Do you offer a disposal service?
Yes, we offer uplift and disposal services and if your room/s are cleared of valuables, electrical items etc. we are happy to move furniture as we fit.
Do you offer a carpet cleaning service?
We don’t have an in-house cleaning team however we have worked with a professional company names ‘Specialised’ for many years, and we can arrange cleaning for you via them.
delivery
Do you have your own delivery team?
Yes, all of our delivery team work exclusively for Lenleys. Our team are highly trained and are used to working with expensive, luxury furniture.
On rare occasions, for deliveries far outside of Kent, we use a highly professional 3rd party courier service.
Do you assemble furniture upon delivery?
Yes, we assemble everything as soon as it arrives. We’ll ensure your furniture is ready to use before we leave.
How long will delivery and installation take?
This depends on the type of furniture ordered and the quantity. For cabinet furniture, wardrobes and bedframes etc. we advise roughly 1hr 30 minutes, however some smaller, simpler items can be a quick turnaround of less than 30 minutes.
Do you offer disposal for old furniture?
Yes, we do offer a disposal service of the old items that are being replaced. We charge £50 for the first item and £25 extra per additional item. There is a charge of £75 for mattress disposal and recycling.
We try to keep this charge to the minimum, and it reflects only the extra time for our delivery team, and a contribution towards the price of disposal. Larger items such as wardrobes and bedsteads must be dismantled by the customer before we can remove and old mattresses must be wrapped in a plastic bag, which we can supply at the time of ordering.
Can I collect from the store?
You are welcome to call ahead and pick up from the store. For your security we insist that, if there is a balance to pay, you come to the store to pay by chip & pin.
For security reasons, we are unfortunately unable to offer collection on orders placed with Interest Free Credit.
What if there’s a fault with my furniture when it arrives?
On the very rare occasion that there is a fault with an item upon delivery, we will contact the manufacturers and arrange a repair or replacement as soon as possible. Our customer service team are well connected with all our suppliers and someone will deal personally with your case.
At Lenleys we choose our manufacturers carefully, and if service issues continue to arise we will end our dealings with this company. In this way, we ensure we limit the chances of you ever receiving a faulty item.
Please see here for details of our after sales procedures.
