lenleys charges a very competitive flat rate of £65 as a contribution for your Furniture delivery within kent & east sussex
We operate our own fleet of vehicles with our own team of fully trained staff who are experienced in handling high value items and working with intricate, hand crafted furniture on a daily basis. We will deliver your furniture, assemble it ready to use and leave your house just as we found it. If there is any unwanted packaging left after your delivery we’d be happy to recycle it for you.
Delivery cost contribution
Within Kent and East Sussex we charge a competitive flat rate of £65 as a contribution towards your furniture delivery and installation per order. We can also deliver to West Sussex and Surrey and the delivery contribution is £100.
Delivery to London will be based on £120.00 plus any additional congestion or Emission Zone charges. For details of deliveries outside these areas please contact one of our stores for a quote.
For some orders outside of Kent we may choose to use a professional, 3rd party, white glove delivery service. This is so that deliveries can be grouped, and subsequently we can be more competitive with our costing. We have a great relationship with our 3rd party delivery providers and we can ensure you will receive first class service.
If you would like your old furniture removed and disposed of, we offer a service to do so. Please let us know at time of order if you would like to use this service. The cost of removal will reflect only the extra time taken to remove and reload your furniture, and the price of disposal. Before we can remove large items such as wardrobes and bedsteads they must be dismantled ready for our arrival, and any old mattresses must be wrapped in a plastic bag, which we can supply at the time of ordering.
Collected mattresses are sent to our recycling partners who break each mattress down to its raw materials, which are then distributed back into the manufacturing industry. This guarantees landfill diversion and promotes sustainability by ensuring those materials can continue a valuable life cycle.
Please note it is not possible to take old furniture away without prior notice and that we can not transfer existing goods to alternative locations.
Accessories – UK Mainland
Delivery within 7-10 working days. (Web Sales Only)
Art, Mirrors & Rugs – UK Mainland
Furniture – Kent & E. Sussex
Furniture – W.Sussex & Surrey
Quoted per order. Once in warehouse, delivery will be arranged within 28 days.
Furniture – Greater London
Once orders are in stock, we will contact you to let you know they are ready to collect.
Delivery times can vary depending on suppliers and stock locations, but we will always aim to deliver accessory orders within 7-10 working days where delivery is available.
We will email a confirmation of dispatch once our couriers recieve your order, with a tracking number if applicable.
We will contact you when your goods are ready for delivery and we will arrange a convenient delivery date and time with you. All orders must be fully paid before a delivery date can be confirmed. During busier periods we reserve the right to use our chosen third-party contractors to deliver your goods.
We will email a confirmation of the agreed delivery day once arranged, you will also receive an email & SMS message 48 hours before your delivery to advise of the approximate timing for your delivery. On the day of delivery one of the team will contact you to give you a more accurate estimated time of arrival whilst on route.
Goods such as blinds, curtains and flooring will normally be delivered directly by the fitter or installer, these goods will also require full payment prior to the arranged fitting date.
For flooring the agreed fitting charges should be paid directly to the fitter or installer on the day.
Please Note: Once your goods have arrived in stock, delivery arrangements should be made within 28 days. If delivery arrangements cannot be made and goods remain in our warehouse for more than 28 days, we reserve the right to charge storage fees. This is mainly due to very limited capacity to store furniture beyond a reasonable time.
Please contact us as soon as possible if an urgent situation arises and you need to re-arrange your booked delivery date or time. Failure to give notice of a cancelled delivery may result in an additional delivery charge.
first class service
In an effort to limit any possible inconvenience our distribution team will often unpackage and thoroughly inspect your furniture before we arrange delivery to your home. In this way, we can ensure your items are in the correct condition and ready for your home.
With some of our most trusted suppliers we will forgo these checks, to maintain the integrity of their packaging and keep your items better protected.
Upon completion we also encourage you to inspect your goods have been left in good condition, before signing your delivery note to confirm you are satisfied. In the unlikely event that your goods when delivered are either damaged or faulty our delivery crew will complete a customer service incident form, take pictures then contact the store and advise our Customer Service team who will then be in contact with you.
Items to be collected
Should you wish to collect your goods when they arrive, please confirm at the point of sale so we can make sure that your items are transferred to the store that is convenient to you. Once they have been received by the store, they will contact you to confirm receipt and that they are ready for collection during normal business hours. Please give careful consideration as to the type of goods and the suitability of vehicle to be used to minimise the risk of damage.
Lenleys are not liable for damage caused that is outside of our control.
Distance Selling regulations
For items purchased online you have specific rights under the Consumer Contract Regulations 2013.
You must notify us of any faulty items within 30 days after you have received your delivery. Please email us at [email protected], write to us at Lenleys, 25-34 Roper Road, Canterbury, Kent CT2 7EL, or call us at the Canterbury store on 01227 766655.
For faulty items we will either ask you to dispose of the item or we will arrange for the item to be collected from you. A replacement or full refund will be processed for the faulty item.
Should you wish to cancel your order for any other reason you must let us know within 14 days of having received your item. In this situation it is the customers responsibility to return the item to us unused, in its original packaging and in a fully saleable condition.
You can return your item directly to one of our stores, by post to Lenleys, Web Returns, 25-34 Roper Road, Canterbury, Kent, CT2 7EL. We may be able to arrange a collection of your item, there would be a charge for this service that will be confirmed with you before the collection. Once your item has been received back to us it will be inspected and provided the item is in a fully saleable condition we will process your refund.
If the product has been used, is not in a fully saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or, at our discretion, deduct a proportion of the original selling price from the refund amount.
Unless the goods are faulty we are unable to offer a refund or exchange on furniture that has been made to your specification, including fabric choices.
For health and hygiene reasons we are unable to offer refunds or exchanges on mattresses, mattress protectors & pillows unless they are returned unused and unopened in their original packaging.