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lenleys charges a very competitive flat rate of £59 as a contribution for your delivery within kent & east sussex

We operate our own fleet of vehicles with our own team of fully trained staff who are experienced in handling high value items and working with intricate, hand crafted furniture on a daily basis.

We will deliver your furniture, assemble it ready to use and leave your house just as we found it. If there is any unwanted packaging left after your delivery we’d be happy to recycle it for you.

Furniture Disposal

If you would like your old furniture removed and disposed of, we offer a service to do so. Please let us know at time of order if you would like to use this service. The cost of removal will reflect only the extra time taken to remove and reload your furniture, and the price of disposal. Before we can remove large items such as wardrobes and bedsteads they must be dismantled ready for our arrival, and any old mattresses must be wrapped in a plastic bag, which we can supply at the time of ordering.

Please note it is not possible to take old furniture away without prior notice and that we can not transfer existing goods to alternative locations.

delivery times

We will contact you when your goods are ready for delivery and we will arrange a convenient delivery date and time with you. Once we have confirmed the delivery day, we will ask you to pay any outstanding balance prior to the actual day of the delivery and at least 48 hours prior, as the delivery slot will have to be re-allocated if still outstanding. During busier periods we reserve the right to use our chosen third-party contractors to deliver your goods.

We will email a confirmation of the agreed delivery day once arranged, we will also contact you where possible the day before the delivery to firm up the approximate time within a couple of hours of the actual delivery. On the day of delivery one of the team will contact you to give you a more accurate estimated time of arrival whilst on route.

Goods such as blinds, curtains and flooring will normally be delivered directly by the fitter or installer, these goods will also require full payment prior to the arranged fitting date. 

For flooring the agreed fitting charges should be paid directly to the fitter or installer on the day.

Please Note: Once your goods have arrived in stock, delivery arrangements should be made within 28 days. If delivery arrangements cannot be made and goods remain in our warehouse for more than 28 days, we reserve the right to charge storage fees. This is mainly due to very limited capacity to store furniture beyond a reasonable time.

Please contact us as soon as possible if an urgent situation arises and you need to re-arrange your booked delivery date or time. Failure to give notice of a cancelled delivery may result in an additional delivery charge.

delivery costs Contribution

Within Kent and East Sussex we charge a competitive flat rate of £59 as a contribution towards delivery and installation per order. We can also deliver to West Sussex and Surrey and the delivery contribution is £100. 

Delivery to London will be based on £120.00 plus any additional congestion or Emission Zone charges. For details of deliveries outside these areas please contact one of our stores for a quote.

For some orders outside of Kent we may choose to use a professional, 3rd party, white glove delivery service. This is so that deliveries can be grouped, and subsequently we can be more competitive with our costing. We have a great relationship with our 3rd party delivery providers and we can ensure you will receive first class service.

first class service

In an effort to limit any possible inconvenience our distribution team will often unpackage and thoroughly inspect your furniture before we arrange delivery to your home. In this way, we can ensure your items are in the correct condition and ready for your home.

With some of our most trusted suppliers we will forgo these checks, to maintain the integrity of their packaging and keep your items better protected.

Upon completion we also encourage you to inspect your goods have been left in good condition, before signing your delivery note to confirm you are satisfied. In the unlikely event that your goods when delivered are either damaged or faulty our delivery crew will complete a customer service incident form, take pictures then contact the store and advise our Customer Service team who will then be in contact with you. 

Items to be collected

Should you wish to collect your goods when they arrive, please confirm at the point of sale so we can make sure that your items are transferred to the store that is convenient to you. Once they have been received by the store, they will contact you to confirm receipt and that they are ready for collection during normal business hours. Please give careful consideration as to the type of goods and the suitability of vehicle to be used to minimise the risk of damage.

Lenleys are not liable for damage caused that is outside of our control.

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