" On the 19th January this year my wife and I purchased a large and a 2 seater sofa. The sofas were delivered last Friday.
We would just like to say how pleased we are with the sofas - perfect and just what we wanted. But what we were particularly impressed with was the excellent customer service provided by Simon.
Through our two visits from Sidcup, Simon put up with our dithering and indecisiveness and was very patient and helpful and could have not done more to assist us in our purchase. There was no pressurised selling techniques just good old fashioned high quality customer service. Simon even arranged a sample of the fabric to be sent to us by the manufacturer.
Simon is a credit to your company. Well done. "
Mr & Mrs Bridges
" Just a note to let you know how delighted we are with the Salcombe bedroom furniture which was delivered on Friday. It really is an excellent product and looks even better in situ.
We would also like to mention how impressed we were with the men who delivered and installed the furniture. They arrived on time, were courteous, careful, considerate, very efficient and professional and did a first class job, considering the rather tight space in which they were working.
As ever, very impressed with Lenleys customer service. "
Mr & Mrs Normanton
" We would just like to say how professional your delivery men were when they delivered our Himolla leather suite this morning, if only all deliveries were managed so well.
We absolutely love the suite so thank you once again Lenleys. "
Mrs Muriel Gardner
" Having built and designed a new build house one of the final elements was the blinds and I struggled to find a good solution until I visited Lenleys.
The team were incredibly helpful especially as numerous visits were needed for measuring due to building delays and the advice given by Jeremy on one off the windows was spot on and not one that I would have thought of.
The whole process was efficient including flexibility around fitting. "
Mrs C Best
" My sofas have been delivered and all is perfect.
Not only are the sofas fab but the delivery men , Chris and Liam , were fantastic. They rearranged my house without moaning or grumbling and without any fuss.
Thank you. "
Mrs S Bansal
" Just a quick note to let you know how impressed I've been with your team.
I moved to Canterbury recently and I've been in your store on quite a few occasions.
Simon has been great helping me select furniture for my new house, guiding me with my decisions whilst also coming up with some fresh ideas.
And then recently I had the delivery. The two young guys (sorry their names escape me) were both absolutely fantastic, they were very helpful making sure the furniture was in the right place before they left. Nothing seemed too much trouble.
Our company specialises in helping organisations improve their customer experience and I can honestly say I very much doubt that you will be needing us anytime soon!
I genuinely appreciate the help from your team, they have made moving house so much easier.
If you could pass on my kind regards to them. "
Mr P Jakeman
"It was a pleasure doing business with you today. You have just the right attitude for dealing with customers; friendly, good sense of humour and efficient. You also has a good knowledge of the product and we felt that we'd really been taken care of.
Mr B Corby
"I took delivery of the Symphony Sofa yesterday; delighted! It looks great and matches the room perfectly.
Just dropping you a quick line to thank all of you for a super service. From Jonathan putting me on to this new product during my initial visit to Maidstone, your input into my decision, the delivery department's efficiency in arranging a date, the follow up call the Friday before with the time window as they promised to two fabulous polite and efficient delivery chaps on the day; your service was flawless all the way. Even my parents who were present commented on how good the customer service has been.
I am so glad that I chose you over the multiple national retailers in this very competitive market. I sincerely believe that your service is market sector beating and you will always be my first choice for furniture and a recommendation to colleagues, friends and family as long as you provide service to this level."
Mr M Cheverton
"I would like to bring to your attention a true star in your organisation. We have recently bought a couple of Himolla sofas from your Canterbury store and the level of customer service given to us was outstanding.
James Cosgrove was patient, not pushy, impartial, sympathetic and an excellent sales person. We spent a couple of hours one Sunday sitting in various sofas. We were so impressed with the customer service that we went back on Saturday and bought 2 Himolla leather sofas.
Having spent a considerable amount of time in John Lewis who have always prided themselves in excellent customer service I believe James makes Lenleys in Canterbury a real contender for this label."
Mrs L. Cronk
"We have shopped with you for over 20 years so perhaps this email is a bit late. You should feel very proud of your company which provides constantly such outstanding service.
Every Department is excellent. Jeremy for soft furnishings is outstanding and has advised us so well for all of our curtains etc. Mark is brilliant for flooring/carpets both need a special mention.
Rebecca your buyer for accessories, she has a real eye for taste, originality and her customer service skills are superb, she has advised us superbly on many occasions.
Your values and ethos spread to all your fitters: curtains, flooring and carpets. It is interesting how they all, unprompted, praise you as a company in terms of your exacting standards, your commitment to keeping customers happy and the quality of your products. It is obvious they are proud of working for Lenleys.
Our most recent experience of such is the 2 bedroom carpets fitted on Thursday. Sam your fitter who has been to us before is so good, his attention to detail and nothing is too much trouble in terms of moving furniture, placing it back, and hoovering after the fitting. Such a nice young man.
As a retired leader myself, credit to Lenleys for having such high values, principles and integrity throughout the whole team. We wish Lenleys continuing success in the future, no doubt we will continue to spend more with you in due course.
Please pass on our gratitude, my wife Sue & myself, to the team at Lenleys, including accounts etc, who again, were also superb."
Mr & Mrs Barham
"I would like to thank the team at Lenleys from start to finish, we ordered the Pisa dining table and sideboard. The delivery team were excellent, they helped to reshuffle furniture so all fitted into the room perfectly.
So just wanted to say we love our new suite and thank you all for being so professional patient and understanding. I can’t speak highly enough of your service and recommending you to everyone.
"My wife and I would like to express our sincere appreciation to the way in which your sales executive Mr King treated us whilst making our decision on choosing a dining suite.
His professional attitude and customer care, speaks highly of your staff selection and training disciplines."
"We would like to say thank you to Lenleys and the Soft Furnishings team for the work they have done, the curtains look fantastic!"
Mr & Mrs Simmonds
"I want to express my sheer delight in finding a company that values it's customers.
Having ordered a few items from Lenleys, I can't praise their service enough. Excellent communication from start to finish, Items delivered on time at the time stated, polite delivery men.
A pleasure to do business with. I highly recommend them to anyone."
"I writing in respect of six Paris dining chairs ordered 12/12/2010.
We both appreciated that the chairs would be outside of the warranty period but my husband was ever hopeful that something could be done to repair them. Having now had Lenleys technician complete this work, I would like to register my appreciation for the service we have received to everyone concerned in dealing with our chairs.
I have been a regular customer with Lenleys since 1987, this is the first problem we have encountered and as ever the service has been exemplary which is why I will continue to use you and refer others to you. Thank you all once again for your efficiency and the exemplary way in which you have dealt with the problem."
"My wife and I are absolutely delighted with the way it has all come together and the bed is superb, extremely well finished and very comfortable indeed, we are so pleased we went that route and achieved our aim of not "dominating" the window. Cornish Beds did us proud. As usual the service from Lenleys was exemplary but that's no less than we have come to expect since we bought our first Dining Room Suite from the Burgate all those years ago, keep doing that which you do so well.
With all our very best wishes and thanks for a job well done."
Mr & Mrs Gibbard
"We would like to thank you and your staff, namely John in the bedding department, for his product knowledge, guidance and advice, also the two wonderfully caring chaps who delivered and fitted the bed together.
This purchase was a delight, it is so very nice to deal with such lovely people. Thank you again"
Mrs C Slough
"I wanted to write and say thank you to everyone in the curtain department for the excellent service you gave in supplying and hanging curtains/poles to our house. I really appreciated Jeremy's advice and nothing was too much trouble for him or anyone else we dealt with.
The house looks fantastic now that the curtains and blinds are all hung."
Mrs C May
"I would like to compliment your fitting team, they were really nice, polite and helpful team of men. Nothing was too much effort for them, Sam was extremely helpful when they were fitting our lounge carpet.
It is not often these days that you can get a team that do a good job, and seem to enjoy doing that job for the customers."
Mr & Mrs R Slater
"It has been an absolute pleasure furnishing our new home at Lenleys.
Management, your staff are a credit to you and we hope they are appreciated. In particular Donna, Jackies (both), Rosemary and Lynsey. Jeremy and Simon for measuring and fitting our beautiful shutters. Spent more than we should but expect it to last our lifetime! Thank you."
Mrs P Cornish
"From our visit to the showroom through to the delivery I could not have been happier.
Special thanks to Colin (sales) who didn't pester or pressurise us in anyway and was very honest. Rosemary and the delivery team kept me informed about the delivery and a special thanks to the two very polite and professional delivery guys who made the whole experience an absolute pleasure. Thank you."
Mr S Crowley
"Extremely happy with my new kitchen floor, completed today - excellent service - will recommend you to all my neighbours and friends"
Mrs G Marsh
"We purchased 4 Ligne Roset chairs and a few months ago noticed that the leather had not been stitched but adhesive had been used and consequently the leather was separating from the inner board. We notified the furniture dept. but unfortunately could not get any response from the manufacturer. Eventually Ligne Roset suggested returning the chairs but this would have been inconvenient. Mark Upton was sent to our home and he succeeded in re-sticking the leather. He made an excellent job of it and we are completely satisfied.
As I complain about bad service when it occurs I thought I would write to complement Mark and your company on giving excellent service."
Mrs K Kimble
"We recently purchased a 'Markilux' awning off of you and would like to thank everyone for the 1st class service we received.Everything from the initial enquiry through to the installation was carried out in a thoroughly professional manner, making the whole experience a great pleasure and we would certainly not hesitate to recommend you. All we need now is the weather to enjoy the awning."
Mr & Mrs Ash
"Thank you for your attention regarding our order. I should also take this opportunity to thank your delivery team and the subsequent organisation of the repair to one of the drawers under the divan bed. On every occasion tasks were undertaken efficiently and with good humour."
" We just wanted to say thank you for the delivery of the sofa this morning. Getting it into the house wasn't easy and we were impressed by the professionalism of the delivery men and as always with Lenleys courteous and efficient."
" I would like to thank you for the excellent service I have received from your staff. I purchased a display cabinet from you in August and a few weeks later had a problem with the lock which you subsequently replaced. The consideration and attention I received from all your staff concerned is a credit to your company. "
" We are writing to express our sincere thanks after our home was completely re-carpeted last week. We are extremely pleased with the finished result and the service that we received throughout the whole process from your colleagues was yet again second to none. We know we made the right decision in returning to the store for our home furnishings."
Mr & Mrs Dillon
" We would like to convey our thanks and appreciation to you for the action you took to resolve the issues we experienced with the curtains and window seat cushions we had purchased from you.
What could have been a disappointing end to our Lenleys experience was swiftly dealt with by your calm manner and assurance that a solution could be found. This level of customer service is one of the main reasons we choose to shop at Lenleys, and your actions assured that we wouldn't hesitate to return in the future. "
Mr & Mrs Archard
"We have just a bought a new property which has not been an easy process dealing with builders. We ordered carpets and Karndean flooring and had to keep delaying the fitting arrangement due to the builders.
Your staff in the carpet department were very understanding and helpful in re-arranging. They were very professional and friendly. When the flooring was fitted we could not fault your fitters and the end result is superb."
Mr & Mrs Moys
"As far as we are concerned we will always be truly grateful for the help we received in colour co-ordination and all associated works that takes place when you purchase a new home.
We spent substantial funds on buying furniture and furnishings and everything was colour co-ordinated and matching. The help that we received from you and Jeremy from the experience you have gained in the moving business was extremely helpful and satisfying.
When (and if we move again) we would have no hesitation in contacting you again. Your approach was truly professional and helped our furnishings to be balanced throughout.
I am sure future customers that you will be dealing with at Lenleys will be similarly satisfied with what you are able to help them with. "
Mr & Mrs Howells
"We would like to say a big thank you to Donna Thomas for making the buying of our new bed so enjoyable and easy. Also, for her patience whilst we chose a headboard and all the information about which bed would be best for us.
Nothing was too much trouble for her, and she was pleasant throughout the sale. Thanks to her we are now sleeping like babies!
Thank you Donna."
Mr & Mrs Johnstone