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It was a pleasure doing business with you today. You have just the right attitude for dealing with customers; friendly, good sense of humour and efficient. You also has a good knowledge of the product and we felt that we'd really been taken care of.
Mr B Corby
I took delivery of the Symphony Sofa yesterday; delighted! It looks great and matches the room perfectly.
Just dropping you a quick line to thank all of you for a super service. From Jonathan putting me on to this new product during my initial visit to Maidstone, your input into my decision, the delivery department's efficiency in arranging a date, the follow up call the Friday before with the time window as they promised to two fabulous polite and efficient delivery chaps on the day; your service was flawless all the way. Even my parents who were present commented on how good the customer service has been.
I am so glad that I chose you over the multiple national retailers in this very competitive market. I sincerely believe that your service is market sector beating and you will always be my first choice for furniture and a recommendation to colleagues, friends and family as long as you provide service to this level.
Mr M Cheverton
I would like to bring to your attention a true star in your organisation. We have recently bought a couple of Himola sofas from your Canterbury store and the level of customer service given to us was outstanding.
James Cosgrove was patient, not pushy, impartial, sympathetic and an excellent sales person. We spent a couple of hours one Sunday sitting in various sofas. We were so impressed with the customer service that we went back on Saturday and bought 2 Himola leather sofas.
Having spent a considerable amount of time in john Lewis who have always prided themselves in excellent customer service I believe James makes Lenleys in Canterbury a real contender for this label.
Mrs L. Cronk, Faversham
We have shopped with you for over 20 years so perhaps this e mail is a bit late. You should feel very proud of your company which provides constantly such outstanding service.
Every Department is excellent. Jeremy for soft furnishings is outstanding and has advised us so well for all of our curtains etc. Mark is brilliant for flooring/carpets both need a special mention.
Rebecca your buyer for accessories, she has a real eye for taste, originality and her customer service skills are superb, she has advised us superbly on many occasions. Your values and ethos spread to all your fitters: curtains, flooring and carpets. It is interesting how they all unprompted praise you as a company in terms of your exacting standards, your commitment to keeping customers happy and the quality of your products. It is obvious they are proud of working for Lenleys.
Our most recent experience of such is the 2 bedroom carpets fitted on Thursday. Sam your fitter who has been to us before is so good, his attention to detail and nothing is too much trouble in terms of moving furniture, placing it back, and hoovering after the fitting. Such a nice young man.
As a retired leader myself, credit to Lenleys for having such high values, principles and integrity throughout the whole team. We wish Lenleys continuing success in the future, no doubt we will continue to spend more with you in due course.
Please pass on our gratitude, my wife Sue & myself , to the team at Lenleys, including accounts etc, who again, were also superb.
Mr & Mrs Barham Hawkinge Folkestone
I would like to thank the team @ Lenleys from start to finish, we ordered the Pisa dining table & sideboard. The delivery team were excellent, they helped to reshuffle furniture so all fitted into the room perfectly. So just wanted to say we love our new suite and thank you all for being so professional patient and understanding - I can’t speak highly enough of your service and recommending you to everyone. Big thanks!
Mrs Allchorne, Maidstone, March 2015
My wife and I would like to express our sincere appreciation to the way in which your sales executive Mr King treated us whilst making our decision on choosing a dining suite. His professional attitude and customer care, speaks highly of your staff selection and training disciplines.
Mr Goodburn, Hawkinge, Jan 2015
We would like to say thank you to Lenleys and the Soft Furnishings team for the work they have done, the curtains look fantastic!
Mr & Mrs Simmonds Canterbury, Jan 2015
I want to express my sheer delight in finding a company that values it's customers. Having ordered a few items from Lenleys, I can't praise their service enough. Excellent communication from start to finish, Items delivered on time at the time stated, polite delivery men. A pleasure to do business with. I highly recommend them to anyone.
Mr Dibb-Fuller, Canterbury 2014
I writing in respect of six Paris dining chairs ordered 12/12/2010. We both appreciated that the chairs would be outside of the warranty period but my husband was ever hopeful that something could be done to repair them. Having now had Lenleys technician complete this work, I would like to register my appreciation for the service we have received to everyone concerned in dealing with our chairs. I have been a regular customer with Lenleys since 1987, this is the first problem we have encountered and as ever the service has been exemplary which is why I will continue to use you and refer others to you. Thank you all once again for your efficiency and the exemplary way in which you have dealt with the problem.
Beverley McNeil, Canterbury 2014
My wife and I are absolutely delighted with the way it has all come together and the bed is superb, extremely well finished and very comfortable indeed, we are so pleased we went that route and achieved our aim of not "dominating" the window. Cornish Beds did us proud. As usual the service from Lenleys was exemplary but that's no less than we have come to expect since we bought our first Dining Room Suite from the Burgate all those years ago, keep doing that which you do so well. With all our very best wishes and thanks for a job well done.
Mr & Mrs Gibbard, Sittingbourne 2014
We would like to thank you and your staff,namely John in the bedding department, for his product knowledge, guidance and advice, also the two wonderfully caring chaps who delivered and fitted the bed together. This purchase was a delight,it is so very nice to deal with such lovely people. Thank you again
Mrs C Slough, Margate 2014
I wanted to write and say thank you to everyone in the curtain department for the excellent service you gave in supplying and hanging curtains/poles to our house. I really appreciated Jeremy's advice and nothing was too much trouble for him or anyone else we dealt with. The house looks fantastic now that the curtains and blinds are all hung.
Mrs C May, Ashford 2013
I would like to compliment your fitting team, they were really nice, polite and helpful team of men. Nothing was too much effort for them, Sam was extremely helpful when they were fitting our lounge carpet. It is not often these days that you can get a team that do a good job, and seem to enjoy doing that job for the customers.
Mr & Mrs R Slater, Canterbury 2013
It has been an absolute pleasure furnishing or new home at Lenleys. Management, your staff are a credit to you and we hope they are appreciated. In particular Donna, Jackies (both), Rosemary and Lynsey. Jeremy and Simon for measuring and fitting our beautiful shutters. Spent more than we should but expect it to last our lifetime!! Thank you.
Mrs P Cornish, Maidstone, 2013